Our People

CSE brings together some of the most successful customer experience professionals in the industry—experts who help our clients redefine their relationships with employees and customers and boost their revenue potential. Meet our teams below:

Executive Team

CSE_B&W_Circle_Lise D'Andrea

Lise D'Andrea
President & CEO

Patty Thompson

Patty Thompson
Vice President,
CX Strategy and Learning Development

CSE_B&W_Circle_Kate Fazio

Kate Fazio
Vice President,
 Administration & Property Management

Jackie May

Jackie May
Director, Training & Consulting

Eileen Wirz

Eileen Wirz
Director, CX Measurement & Client Experience

 

 

Training & Consulting Team

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Barbara Cobb-Jepperson
Senior Trainer/Consultant

Ed Fetrow

Ed Fetrow
Trainer/Consultant

Kathi Seymour

Kathi Seymour
Administrative Coordinator

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Anneata McDonald
Administrative Coordinator

CSE_B&W_Circle_Heidi Hamilton

Heidi Hamilton
Field Trainer

Allison Johnson

Allison Johnson
Field Trainer

 

Client Experience Team

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Donna Whicher
Program Manager

 Roberta Bell

Roberta Bell
Senior Manager, Recruitment & Compliance

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Jerry Hyman
Program Manager

Julie Posner

Julie Posner
Program Manager

CSE_B&W_Circle_Donna Judy

Donna Judy
Program Manager

CSE_B&W_Circles_Mauricio

Mauricio Benavides
Program Manager

CSE_B&W_Circles_Shawnte

Shawntè Buck
Quality Review Specialist

 

 

 

Measurement Services Team

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Tina Card
Program Coordinator

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Cynthia Jenkins
Program Coordinator

CSE_B&W_Circle_Kierstin Phelps-30

Kierstin Phelps
Program Coordinator

CSE_B&W_Circles_Trent Hicks

Trenton Hicks
Program Coordinator

CSE_B&W_Circles_Lindsay

Lindsay McGrath
Program Coordinator

CSE_B&W_Circles_Dontae-06

Dontae Chambers
Program Coordinator

 

Creative services & Support StaFF 

Audrey McGuirk

Audrey McGuirk
Digital Marketing & Creative Services Manager

 Holly Bird

Holly Bird
Business Development & Contracts Specialist

Mary Beth Harrold

Mary Beth Harrold
Administrative Assistant

CSE_B&W_Circle_Susan Judge

Susan Judge                  Creative Specialist