As we wrap up 2011 and round the bend to 2012, organizations are cautiously optimistic about what will be waiting on the other side.  In this time of uncertainly, something that we can all agree on is our human desire to continuously improve.  We want to improve ourselves, our effectiveness, our efficiency, our companies, our client experience, our offerings.  We want to improve our health, our home lives, our relationships.  Heck, January 1 is when we all think about what we will “improve” in the New Year as we rush to commit to New Year’s resolutions!