The percentage of Fortune 500 companies that have knowledge programs—initiatives for gathering and using knowledge more effectively to make their organizations more competitive.*
Knowledge is power. In customer service, it's also profit.
This business is an ever-changing landscape of new ideas, new platforms and new ways of doing things. We look beyond the fads and into the future of service. Here are some of the most important trends on our radar:
CSE Blog Roll
Get a better understanding of how customer experience practices translate to profitability by having a look at these industry articles: