Customer Service Experts Promotes Three Industry Leaders and Hires Two New Team Members
Customer Service Experts, the leader in providing service culture solutions to the airport industry, recently promoted three top performers and hired two new team members, positioning CSE for continued success in 2019. CSE partners with airport organizations to design strategies and provide resources to create innovative, customized, service culture initiatives which deliver exceptional customer experiences and increased profit margins. Comprehensive strategies include customer experience strategy, service culture design, training, performance coaching, mystery shopping, and rewards programs.
CSE joins MIA for the 7th Annual MIA 100% Pure Miami Service Awards
On December 6, 2018, Customer Service Experts was proud to participate in the 7th annual 100% Pure Miami Service Awards breakfast where exceptional customer service, 100% mystery shops, and dedicated employees were celebrated. The Pure Miami Service Program was created by CSE for Miami International Airport in 2017 providing classroom training, mystery shopping, and consulting to the entire concession program at MIA. Over 90 concession mangers attended the event and awards were given for the highest mystery shop scores, most improved location in each terminal, and the most 100% mystery shop scores in one location. The prestigious OYA (Own Your Own Attitude) Award was also presented to the location with the highest participation in this successful program. Congratulations to all the winners!
Customer Service Experts Help Area Students
Customer Service Experts joined forces with Anne Arundel County’s Department of Social Service’s Backpack Program to help bring the excitement of the first day of school to the underserved in our county. CSE’s community outreach program, Caring Connections, delivered 25 backpacks filled to the brim with grade-specific school supplies for students at Rolling Knoll Elementary School in Annapolis, Maryland. More than 72,000 eligible children in Anne Arundel County have received assistance since the Backpack Program began in 1992.
Happy Customer Service Week – October 1-5, 2018
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. This week is an opportunity to recognize and show appreciation for your employees 52 weeks a year. This year’s theme is "Exceeding Expectations! Every Customer, Every Time!"
Celebrating 25 Years of Continued Growth!
Customer Service Experts, the leader in providing service culture solutions to the airport industry, recently promoted five top performers and hired eight new team members, positioning CSE for continued success in 2018. This year, CSE celebrates twenty-five years of partnering with organizations to design strategies and provide resources to create innovative, customized, service culture initiatives which deliver exceptional customer experiences and increased profit margins.
3 Keys to Successful Organizational Communication
Communicating the big picture to employees is crucial to involving and engaging them in the overall success of your organization. A sound communications plan is integral to engaging employees and impacting the results of your message. Successful organizational communication, in most cases, doesn't happen naturally...it is best when strategically planned to get the best results.