Customer Service Experts Promotes Three Industry Leaders and Hires Two New Team Members
Customer Service Experts, the leader in providing service culture solutions to the airport industry, recently promoted three top performers and hired two new team members, positioning CSE for continued success in 2019. CSE partners with airport organizations to design strategies and provide resources to create innovative, customized, service culture initiatives which deliver exceptional customer experiences and increased profit margins. Comprehensive strategies include customer experience strategy, service culture design, training, performance coaching, mystery shopping, and rewards programs.
How Can You Improve Your Employee Engagement?
Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. (Wikipedia contributors)
Happy Customer Service Week – October 1-5, 2018
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. This week is an opportunity to recognize and show appreciation for your employees 52 weeks a year. This year’s theme is "Exceeding Expectations! Every Customer, Every Time!"
Celebrating 25 Years of Continued Growth!
Customer Service Experts, the leader in providing service culture solutions to the airport industry, recently promoted five top performers and hired eight new team members, positioning CSE for continued success in 2018. This year, CSE celebrates twenty-five years of partnering with organizations to design strategies and provide resources to create innovative, customized, service culture initiatives which deliver exceptional customer experiences and increased profit margins.
Using Emotional Intelligence to Make Every Connection Count
Emotional intelligence, or EQ, refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical skill when it comes to interpersonal communication in both personal and professional environments. The term was originally coined by psychologists in the 1990s and became a buzz word in the business world in 1995 when Daniel Goleman wrote Emotional Intelligence: Why it Can Matter More Than IQ. Goreman argues that EQ could be more important than IQ at predicting success in life, and that these emotional competencies play a particularly important role in the workplace.