Communicating the big picture to employees is crucial to involving and engaging them in the overall success of your organization. A sound communications plan is integral to engaging employees and impacting the results of your message. Successful organizational communication, in most cases, doesn't happen naturally...it is best when strategically planned to get the best results.
Airport leaders are increasingly challenged to improve their operations and meet passenger demands for price, service, experience and quality. This challenge has fueled a hunger for customer data and feedback so organizations can better target their efforts. A multi-pronged approach is recommended to capture a clear picture of customer behaviors, perceptions and experiences. Of the various methods to retrieve this information, mystery shopping services are a crucial component.
Mystery shopping services are especially useful in the competitive airport environment.