Our People

CSE brings together some of the most successful customer experience professionals in the industry—experts who help our clients redefine their relationships with employees and customers and boost their revenue potential. Meet our teams below:

leadership Team

Lise D'Andrea President & CEO	Patty Thompson Vice President, CX Strategy and Learning Development	Kate Fazio Vice President, Administration & Property Management
Jackie May Director, Training & Consulting	Eileen Wirz Director, CX Measurement & Client Experience	Carol Fearns Director, Field Operations & Scheduling

Training & Consulting Team

Barbara Cobb-Jepperson Senior Trainer/Consultant	Ed Fetrow Trainer/Consultant	Kathi Seymour Administrative Coordinator
Anneata McDonald Administrative Coordinator	Heidi Hamilton Field Trainer	Allison Johnson Field Trainer

Client Experience Team

Donna Whicher Program Manager	Roberta Bell Senior Manager, Recruitment & Compliance	Jerry Hyman Program Manager
Julie Posner Program Manager	Donna Judy Program Manager	Mauricio Benavides Program Manager
Shawntè Buck Quality Review Specialist

Measurement Services Team

Tina Card Program Coordinator	Cynthia Jenkins Program Coordinator	Kierstin Phelps Program Coordinator
Trenton Hicks Program Coordinator	Lindsay McGrath Program Coordinator	Dontae Chambers Program Coordinator

Creative services & Support team

Audrey McGuirk Digital Marketing & Creative Services Manager	Holly Bird Business Development & Contracts Specialist	Mary Beth Harrold Administrative Assistant
Susan Judge Creative Specialist