Our People

CSE brings together some of the most successful customer experience professionals in the industry—experts who help our clients redefine their relationships with employees and customers and boost their revenue potential. Meet our teams below:

Executive Team

CSE_B&W_Circle_Lise D'Andrea

Lise D'Andrea
President & CEO

Patty Thompson

Patty Thompson
Director,
 Talent & Learning & Development

CSE_B&W_Circle_Kate Fazio

Kate Fazio
Director,
 Administration & Property Management

 

Training & Consulting Team

Jackie May

Jackie May
Manager, Training & Consulting

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Barbara Cobb-Jepperson
Senior Trainer/Consultant

Ed Fetrow

Ed Fetrow
Trainer/Consultant

Diane Salvati Midgett

Diane Salvati-Midgett
Trainer/Consultant

Kathi Seymour

Kathi Seymour
Administrative Coordinator

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Anneata McDonald
Administrative Coordinator

Allison Johnson

Allison Johnson
Field Trainer

 CSE_B&W_Circle_Heidi Hamilton

Heidi Hamilton
Field Trainer

CSE_B&W_Circle_Xavier Gomaz-28-28

Xavier Gomaz
Field Trainer

 

Client Experience Team

Eileen Wirz

Eileen Wirz
Manager, Client Experience

 Roberta Bell

Roberta Bell
Senior Program & Contracts Manager

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Donna Whicher
Quality Review Specialist

Jen Stockman

Jennifer Stockman
Program Manager

CSE_B&W_Circle_Donna Judy

Donna Judy
Program Manager

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Jerry Hyman
Program Manager

Julie Posner

Julie Posner
Associate Program Manager

   

 

Measurement Services Team

Colleen Keating

Colleen Keating
Manager,
Measurement Services

Jean Edwards

Jean Edwards
Program Coordinator

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Tina Card
Program Coordinator

Shetonia Broughton

Shetonia Broughton
Program Coordinator

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Cynthia Jenkins
Program Coordinator

 

 

 

Creative services & Support StaFF 

Audrey McGuirk

Audrey McGuirk
Digital Marketing & Creative Services Manager

 Holly Bird

Holly Bird
Business Development & Contracts Specialist

Mary Beth Harrold

Mary Beth Harrold
Administrative Assistant

CSE_B&W_Circle_Susan Judge

Susan Judge                  Creative Specialist