Careers

Our people continue to add depth and creativity to what we do and impact how we support and develop both our clients and our internal team. At CSE, employees really do make a difference. 

View our available positions below


Positions

PROJECT COORDINATOR

CSE is an innovative national customer experience consulting firm seeking a Project Coordinator for our Annapolis office.

Our Coordinators are passionate about service and delivering exceptional results for client programs. A Coordinator ensures the scheduling and timely completion of mystery shop evaluations that exceeds client expectations in a fast paced environment.

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customer service trainer

CSE is an innovative national customer experience consulting firm seeking a Customer Service Trainer based in our Annapolis office.

CSE partners with companies to provide the cornerstone and foundational work needed for continued innovation and improvement of the customer’s experience.  CSE has been delivering, designing, and creating customized programs aimed at enhancing the employee and customer experience for more than two decades. Since 2000, we have provided services for over 100 airport customer experience projects and are considered the innovative leader in service development for the airport industry. CSE’s proven expertise and keen understanding of airport dynamics and demographics enables our team to design and implement leading edge, customized programs that address the unique needs of airport authorities, brands, and passengers while simultaneously building customer loyalty and profitability.

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Administrative coordinator

CSE is an innovative national customer experience consulting firm seeking an Administrative Coordinator based in our Annapolis office.

Job duties include: quality control in reviewing mystery shop evaluations; reporting and compiling client training feedback, and preparation of client executive reporting. This position supports the Training and Consulting Team and provides administrative support to the Manager of Training and Consulting.

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EDITOR OF RETAIL/FOOD & BEVERAGE BUSINESS REPORTS

Customer Service Experts seeks independently contracted editors to work from home. Editors may work anywhere in the United States. An editor reviews customer service evaluations by correcting errors and checking for accuracy. The ability to complete assignments quickly is required.

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If you think you would be a wonderful addition to our team, please send us your resume at CAREERS@CUSTOMERSERVICEEXPERTS.COM and include "Resume" in the subject line.