Service Recovery Training
Does your team know how to handle situations when things go wrong? Are you consistent in your recovery efforts?
We all know that as hard as we try, there will be times when a miscommunication or flat out mistake will cause a customer—and potentially your employee—some pain. Having a game plan to address these situations will help improve employee confidence and customer loyalty. Gracefully turn your customers from furious to fanatic with CSE's Service Recovery Training.
CSE’s experienced instructional designers, trainers and service experts have collaborated to offer "Service Recovery: From Furious to Fanatic". This training session is designed for everyone in the organization. The curriculum is based on the popular and easy-to-remember LAST model:
CSE has enhanced the content with exclusive interactive materials that takes the learning to the next level—leaving participants prepared and confident to face potentially challenging situations and make fanatics out of their customers!
Each of CSE’s training programs are designed for maximum learning transfer.