Local Business Executives Earn the CPLP™ Credential from the ASTD Certification Institute
Annapolis, MD, May 5, 2011 - Customer Service Experts, Inc. is pleased to announce that Jill E. Donnelly, Vice President of Product Development and Marketing, and Patty Thompson, Senior Manager, Learning & Development have earned the Certified Professional in Learning and Performance™ (CPLP™) credential from the American Society for Training & Development (ASTD) Certification Institute. Earning the CPLP™ credential means Ms. Donnelly and Ms. Thompson possess the knowledge and skills to be top performers in the workplace learning and performance field.
To earn the CPLP™ certification Ms. Donnelly and Ms. Thompson acquired industry-related experience, successfully passed a knowledge-based examination, and submitted work products that met performance standards. "The CPLP™ credential was built to provide workplace learning professionals a tool with which to increase their knowledge, competence and confidence while proving their value to employers," says Tony Bingham, President of the ASTD Certification Institute.
Customer Service Experts, Inc. (CSE, Inc.) has been in the forefront in the learning and development field since its inception over 18 years ago. Providing actionable consultation, learning and development and evaluation to clients, CSE, Inc. is even more valuable now that 2 CPLP's™ are on staff. "Jill and Patty have demonstrated their expertise, leading client companies to service experience improvement for the past several years. Their CPLP™ designation puts them and CSE, Inc. in the top echelon of our field," said Lise D'Andrea, President and CEO of CSE, Inc.
About Customer Service Experts, Inc. Customer Service Experts, Inc. is a service development company specializing in improving employee and customer experiences for client organizations. Based in Annapolis, MD, CSE, Inc. employs 24 full-time and 18 part time team members.
About ASTD and the ASTD Certification Institute ASTD is the world's largest association dedicated to workplace learning and performance professionals. ASTD started 1944 when the organization held its first annual conference. To support members' ongoing development in the field, ASTD formed the ASTD Certification Institute to take the lead in setting professional industry standards. The ASTD Certification Institute certifies professionals through the CPLP™ credential.