CSE is and has been at the forefront of airport concessions customer service since 2000—when we launched an industry-first, innovative service development program at Reagan National Airport.  Since then CSE has partnered with over 100 airport projects in North America and is considered the leader in service development for the airport industry. 

President & CEO, Lise D'Andrea, has been elected to the 2014 MSPA-NA Board of Directors

The newly elected board will serve a two-year term beginning Jan. 1, 2014. Learn more about the MSPA-NA Board of Directors and Lise's position:

Annapolis, MD, February 17, 2012 – Customer Service Experts, Inc. (CSE), a national service development company based in Annapolis, MD, has unveiled eC2, the firm’s organizational improvement model for how businesses can strategically improve their customer service. eC2 has been introduced via CSE’s upgraded website; the final step in the company’s re-branding initiative.

Local Business Executives Earn the CPLP™ Credential from the ASTD Certification Institute

Annapolis, MD, May 5, 2011 - Customer Service Experts, Inc. is pleased to announce that Jill E. Donnelly, Vice President of Product Development and Marketing, and Patty Thompson, Senior Manager, Learning & Development have earned the Certified Professional in Learning and Performance™ (CPLP™) credential from the American Society for Training & Development (ASTD) Certification Institute. Earning the CPLP™ credential means Ms. Donnelly and Ms. Thompson possess the knowledge and skills to be top performers in the workplace learning and performance field.