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The Service Sweet Spot | Lise D'Andrea Talks to Airport Revenue News

Posted on Tue, Aug 25, 2015

August 2015 | Claire Cole

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Excellent customer service is "a subtle balance- the efficiency and speed of technology with the warmth and familiarity of real associates - and it's one that many of the prominent airport concessions are trying to strike."

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Tags: Airports, airport customer service, technology