Why Investing in Great Service Actually Saves You Money

What is your slice of the $83 billion?
A recent study, conducted via collaboration between Genesys, Research firm, Greenfield Online and Datamonitor/Ovum analysts, set out to measure the impact of lost business due to customer service. The result was "The Cost of Poor Customer Service: The Economic Impact of the Customer Experience."

Southwest Airlines turns the big "40" this month and the sprightly young airline commemorates the day with something far better than a mid life crisis. They offer up "40 lessons learned from Southwest." All 40 lessons for corporate success are brilliant, but one in particular really stands out.