Knowledge is power. In customer service, it's also profit.

CSE Articles

This business is an ever-changing landscape of new ideas, new platforms and new ways of doing things. We look beyond the fads and into the future of service. Here are some of the most important trends on our radar:

Recent Articles

Monday, Mar 31, 2014 Jill Donnelly
Wednesday, Oct 30, 2013 Jill Donnelly
Wednesday, Jun 26, 2013 Jill Donnelly
Thursday, Feb 14, 2013 Jill Donnelly
Wednesday, Dec 5, 2012 Jill Donnelly

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CSE Blog Roll

Tuesday, Oct 7, 2014 Jill Donnelly
Wednesday, Sep 17, 2014 Jill Donnelly
Wednesday, Aug 20, 2014 Jill Donnelly

Industry Insights

Get a better understanding of how customer experience practices translate to profitability by having a look at these industry articles:

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CEM101

Not exactly sure what Customer Experience Management is? Wondering how it can make your company more successful? Explore our intro-level resources.

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Glossary

Reference industry related terms to better understand Customer Experience Management.

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*USA Today