Our Industry Expertise
Industry Expertise and Talent
CSE's consulting team is known for their ability to pinpoint service issues and focus on improving standards while targeting the unique objectives of each client. Team members are specialists in their field and have vast knowledge of service development in businesses where front line service is a priority. The CSE team has extensive experience, having been employed by top corporations including Hilton Hotels, The Gap, Saks Fifth Avenue, TGI Fridays, Xerox Corporation, Nordstrom, Casual Corner, Ann Taylor, Westfield Corporation, The Walt Disney Co., White House/Black Market and more.
CSE is a certified Woman-owned Business in the states of Maryland, Texas, and The City of Philadelphia.
Experts in a variety of industries including, but not limited to:
Retail
- Service Standards development
- Service Evaluations
- In-store, classroom and train-the-trainer training programs
- Reward and Recognition programs
- Coaching and management training
Quick Serve Restaurant & Fine Dining
- Service and operational standards development
- In-store & drive thru evaluations
- Food quality, merchandising and traffic flow evaluation
- Server and manager training programs
- Reward & Recognition programs
Shopping Centers
- Mall-wide customer service programs
- Service evaluations: Customer Service, Security, Housekeeping, Retailers
- Customer Service Desk standards and training
- Security, Housekeeping, retail and restaurant training
- Touchpoint mapping and overall mall experience consulting
Airports
- Retail, Quick Serve Restaurant, Fine Dining and other airport concepts
- Airport-wide service improvement programs
- Pre and Post-Security service evaluations
- In-store and classroom training programs
- Tenant reward and recognition
Resorts
- Service evaluations including food & beverage, retail, transportation and lodging
- Golf, Ski, Spa and activities evaluation visits
- Touchpoint mapping and overall resort experience consulting
- Front line staff and manager training
Healthcare
- Patient care evaluations
- Telephone appointment evaluations: Recorded and unrecorded
- Facilities, parking & grounds evaluations
- Cafeteria, gift shop and concierge/help desk evaluations
- Staff and manager training