San Francisco International Airport (SFO) has been recently named the #1 airport in North America for customer service. According to the SkyTrax Passengers’ Choice Awards for 2015, SFO took the top spot in the “Best Airport Staff in North America” category, followed by Denver and Vancouver airports. What are these airports doing that you are not? Here's a brief list:
In full disclosure, Customer Service Experts is partners with two of the three top ranked airports. Through our passenger experience programs with San Francisco and Denver airports, we can attest first-hand to their commitment to the passenger experience.To learn more about how to bring a passenger experience program to your airport, contact us! In the mean time, check out our Sample Airport Customer Service Program and begin to see how your airport's passenger service can also fly high!The annual SkyTrax survey is regarded as the most respected study of airport quality around the world. The absence of any sponsorship, payment or external influence ensures that the results are fully impartial and credible. For the 2015 awards, SkyTrax compiled over 13 million survey questionnaires completed by 112 different customer nationalities from May 2014 to January 2015. The survey covered 550 airports worldwide, evaluating the travel experience from a variety of factors, including check-in, arrivals, departures, transfers, shopping, security and immigration.