Is All Service Measurement Created Equal? Customer Satisfaction Surveys Versus Mystery Shopping

Most organizations realize feedback is necessary when it comes to understanding customer’s needs and wants.  This data becomes an integral part of continually improving and growing any business. Finding the right service measurement strategy for your business will not only improve your customer’s experience, but your bottom line as well.

CSE Celebrates Customer Service Week!

Outstanding customer service and employee satisfaction is something to celebrate every day.  And guess what?  During the first week of every October, we at Customer Service Experts go a little crazy!  This year, National Customer Service Week is being celebrated on October 2-6, and you can be sure we have a few things up our sleeve.

Customer Service Experts' 2017 Airport Customer Service Survey Results Are Here!

Every year after attending the Airport Revenue News (ARN) conference, CSE analyzes the survey data collected and publishes its annual infographic depicting the results. This infographic not only predicts trends in our industry, but illustrates the ever-growing importance of finding opportunities within organizations to train and develop employees. This is an investment which ultimately impacts the passenger experience and your bottom line.

Our survey contains conclusive data that reflects the importance of having a strong service culture within your business in the airport market space. As the leader in developing exceptional passenger experiences, CSE would be happy to speak with you further to discuss areas of opportunity within your organization and to help strategically develop a plan to improve your service culture and your profitability.