2018 Airport Experience® News Awards Winners Announced
AXN recently held the 2019 Airport Experience® (AXN) Conference and Awards Gala in Las Vegas, NV. Each year, this high profile event celebrates the airports, concessionaires, and concepts that are revolutionizing and evolving the airport industry. Customer Service Experts (CSE) would like to congratulate all 2018 winners!
Congratulations to CSE’s Client partners who were selected as 2018 winners:
Taking the Mystery Out of Mystery Shopping
Mystery shopping has been, well, a mystery to many who hear about it. A mystery shopper is a person who visits an establishment to observe and measure customer service, product quality, and the environment. By measuring the customer experience through mystery shopping, management can use the metrics as a training and developmental tool for coaching and feedback, positively impacting employees, guest experiences, and profitability. Learn more about the different industries in which CSE performs mystery shops.
CSE On the Fly: Featuring Eric Smith, BWI Pathfinder
Airport volunteerism has increased dramatically over the last ten years, and airports are relying more and more on friendly-faced volunteers to help improve their overall guest experiences. But how and why do people become an airport volunteer? We took a few moments with long-time Annapolis, Maryland resident, Eric Smith, and got down to the roots of how and why Eric became a Pathfinder volunteer at the Baltimore Washington International Airport.