It’s February and love is in the air, both on the ground and at 10,000 feet! Airports and airlines across the world are recognizing Valentine’s Day as a perfect opportunity to “show the love” to their customers in a variety of creative ways. Last year at our own “Balt-amour” International Airport, passengers were treated to everything from flowers and chocolates, to parking and concessionaire discounts. So, don’t hesitate to travel on February 14th. Instead, get ready to be struck by cupid’s arrow!
Welcome to January – the time for tight pants and tight resolve! Like us, our resolutions must be able to travel well, and airports are stepping up their game by making healthy choices easier for their guests. Yoga studios, gyms, cardio tracks, and healthy food options are culminating within travel hubs around the world, helping us keep on track and on time.
Thanksgiving recalls turkey, family, football, and stretch pants. And if you’re one of the 28.5 million passengers expected to fly this holiday week, we at CSE would like to take some stress out of travel this week by reviewing some new airport strategies for getting to the turkey and stuffing ASAP.
Halloween is a time for tricks and treats, and if you’re lucky enough to be traveling on October 31st, you might find a little bit of both as you make your way through the airport. From ticket counters to information desks, airport employees are getting into the spirit of this spooky, zany holiday!
Hurricane season continues to wreak havoc on airports and travelers across the country. As thousands of flights are cancelled coast to coast, airports employees who live in impacted areas are not only missing work, but some are missing homes as well. The American Association of Airport Executives (AAAE) has set up a relief fund for airport workers impacted by the recent devastation of hurricanes Harvey and Irma.
Customer Service Experts, CSE, attended the 2017 ATD International Conference and Exposition in Atlanta, Georgia, the largest event for talent development professionals worldwide. The Association for Talent Development (ATD) is a professional membership organization supporting those who develop the knowledge and skills of employees in organizations around the world. The conference provides knowledge, strategies, and solutions to effectively train and develop talent, producing improved service cultures, customer experiences, and directly impacting revenue.
Last Friday, CSE CEO and founder, Lise D'Andrea, was invited to speak on a panel of business leaders in the D.C. area for "Owls on the Hill", an event organized by Temple University. This event is designed with the intention of connecting current Temple student-athletes with alumni and student athlete alumni who are now leaders in their prospective industries. The importance of networking and forming valuable relationships demonstrated at this event reinforces our motto here at CSE: Every Connection Counts!
Skytrax, an airport industry research company, has recently named our partners at LAX one of the top 10 most-improved airports in the world! It's great to see that their emphasis on delivering the "gold-standard" experience is being recognized by passengers!
The Customer Service Experts team is excited to attend the 2017 Airport Revenue News (ARN) Conference, in New Orleans, LA, from March 12-15, where the airport industry meets to network and learn about the latest trends. ARN offers countless opportunities to gather feedback on customer service experiences from airport executives, commercial property managers, and concessions decision-makers and features four days of informative and interactive sessions.
Rosa Cruz, Director of Marketing & Communications at Anne Arundel Economic Development Corporation, interviewed Customer Service Experts CEO, Lise D'Andrea, in an effort to spotlight her contributions to the local business community.