Any training program should impact employees in a lasting way, providing them with immediate tools that can be consistently sharpened throughout their career. Train-the-trainer programs are one method organizations select to ensure their own internal trainers are equipped to seamlessly deliver classroom and on-the-spot training with strategic skills and confidence. By defining needs and delivering training in a streamlined and cost-effective manner, a well-developed training program will impact more than just your guest experience. Through on-demand teaching, mentoring, role-modeling, and encouragement, your employees will create a higher service standard, increasing your guest experience and your bottom line.
For any new service initiative to succeed, it is imperative that the newly created standards and behaviors are communicated in an effective and strategic training program where selected trainers are set up for success in teaching and supporting proper methods and expectations to all team members. CSE’s comprehensive and proven Train the Trainer - ExpertConnect program enables participants to learn new, customized customer service standards and behaviors, training content, as well as trainer/facilitator best practices. The overall objective is to help your team leaders become experts in delivering and supporting the training workshop and equip them to deliver sustainable training to employees in a consistent and effective manner in the field. Here are some advantages to CSE’s ExpertConnect program:
CSE’s ExpertConnect program allows you to spread knowledge more efficiently among your staff and capitalize on teaching methods that help employees retain information and apply it immediately to the workplace. An article posted in the Houston Chronicle regarding train-the-trainer programs states, "Instructors learn to lead discussions, listen effectively, make accurate observations and help participants to link training to their jobs. They learn to maintain eye contact, maintain a positive attitude, speak in a clear voice, gesture appropriately, and maintain interest and dispel confusion." Even with this intuitive method, there are certain things to keep in mind when beginning the process:
For any customer experience service training initiative to succeed, it is imperative that team trainers are groomed for success in championing and leading by example. A comprehensive train-the-trainer program will prepare trainers to deliver training content successfully, and arm them with skills and confidence. CSE’s ExpertConnect program is designed to teach your selected trainers best-practice training competencies that are modeled by CSE professional certified trainers. Our mission is to speed up the training development process by helping you create a self-sustaining program based on highly interactive, learner-focused workshops that provide the latest tools and techniques to connect with your employees, improve guest experiences, and impact your bottom line.
CSE’s Train the Trainer - ExpertConnect program’s objectives include:
For further information on CSE’s Train the Trainer - ExpertConnect program, contact Patty Thompson, Director of Talent and Learning Development at Patty@CustomerServiceExperts.com.