We couldn’t be more thrilled to share our great news. Drawing on our deep seeded airport experience and expertise, we are solidifying and expanding our infrastructure to support our focus on improving passenger experiences in the airport community.
Since January of this year we have increased our staff by over 30% to keep up with the demand and to prepare for the future! We have added top-notch talent in our Administrative, Training and Consulting, Client Services, and Measurement Services teams.
With a focus on developing airport employees and managers, and improving airport customer service, CSE employs various methods of program design, measurement, training, coaching, consulting, and messaging to equip employees and managers to deliver exceptional passenger experiences.
Our client service managers run ground control, coordinating all aspects of client deliverables while our measurement services team ensures accurate, timely and actionable measurement results. Our trainers and consultants are on-site weekly with clients conducting classroom training, one-on-one manager coaching, in-store sessions, group consulting, and strategy sessions. All CSE training content is customized and developed by our in-house Instructional Designer. All in all, CSE knows airports and we get the results to prove it!
What you may not know is that CSE helped to pioneer the airport concessions industry, beginning in 2000 with the launch of an industry-first innovative service development program at Ronald Reagan National Airport. Since then, we have worked in over 100 airports and are considered the innovative leader in service development for the airport industry. And since 1994, CSE has worked with clients – airport and other- across the country to improve their employee experiences, leading to revenue growth and greater efficiency.
Every Connection Counts is our tagline and it is our mission to prepare airport employees for every connection they will have with passengers – no matter what their role- and to ultimately elevate passenger experiences!