Customer Service Experts, CSE, attended the 2017 ATD International Conference and Exposition in Atlanta, Georgia, the largest event for talent development professionals worldwide. The Association for Talent Development (ATD) is a professional membership organization supporting those who develop the knowledge and skills of employees in organizations around the world. The conference provides knowledge, strategies, and solutions to effectively train and develop talent, producing improved service cultures, customer experiences, and directly impacting revenue.
New York Times Bestselling Co-author of The One Minute Mentoring, Ken Blanchard, how to find and work with a mentor program!
CSE’s leadership team of Patty Thompson, director of talent and learning development, and Jackie May, manager/trainer for their consultant team gleaned insights into the latest trends, best practices, and new solutions for designing, delivering, implementing, and measuring learning programs throughout all industries. ATD supports the talent development profession by providing trusted content in the form of research, books, webcasts, events, and education programs.
CEO of DDI (Development Dimensions International) - Tacy M. Byham, PHD and author of Your First Leadership Job, to ignite and create catalyst leaders!