Emotional intelligence, or EQ, refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical skill when it comes to interpersonal communication in both personal and professional environments. The term was originally coined by psychologists in the 1990s and became a buzz word in the business world in 1995 when Daniel Goleman wrote Emotional Intelligence: Why it Can Matter More Than IQ. Goreman argues that EQ could be more important than IQ at predicting success in life, and that these emotional competencies play a particularly important role in the workplace.
Caring Connections is Customer Service Experts’ community outreach program, developed to help the underserved in our local communities. This employer-supported volunteering program reflects CSE’s support in our employee’s interests and concerns around our communities. To help celebrate CSE’s 25th anniversary, our Caring Connections team partnered with Joy Reigns Lutheran Church in Edgewater, Maryland, where their Baby Pantry serves over 45 babies each month with weekly supplies of diapers, wipes, and ointment.
Summer is a time to pack up the kids and head out on adventures around the globe visiting families, friends, and new places. Traveling with children is challenging with potential distractions at baggage, security lines, and maneuvering through hundreds of other travelers. How can you assist in making guest's experiences less stressful? You have the opportunity to set the tone by providing the first and last memorable experiences of their trip! Here are some tips for helping families take off and land successfully this summer: