Thanksgiving Flying Guide:  7 Things to Know

Thanksgiving recalls turkey, family, football, and stretch pants.  And if you’re one of the 28.5 million passengers expected to fly this holiday week, we at CSE would like to take some stress out of travel this week by reviewing some new airport strategies for getting to the turkey and stuffing ASAP.

Is All Service Measurement Created Equal? Customer Satisfaction Surveys Versus Mystery Shopping

Most organizations realize feedback is necessary when it comes to understanding customer’s needs and wants.  This data becomes an integral part of continually improving and growing any business. Finding the right service measurement strategy for your business will not only improve your customer’s experience, but your bottom line as well.