CSE On the Fly: Featuring Sherri Smith, General Manager of Westfield Airports at EWR, and the #SayHAPPY and Random Acts of Kindness Programs

Last month, February, is filled with many reasons to be happy. The obvious falls on February 14th, when love abounds and kindness comes easy.  Other February days that embrace and share happiness are National Pizza Day (2/9), National Love Your Pet Day (2/20), and National Clam Chowder Day (2/25) just to name a few! The Westfield team at Newark Liberty International Airport took happiness to the next level last month.  Training EWR employees to be secret agents of kindness, these exuberant agents-of-surprise delighted airport guests with random acts of kindness.

CSE Showcases Airport CX Expertise at ARN in New Orleans

The Customer Service Experts team is excited to attend the 2017 Airport Revenue News (ARN) Conference, in New Orleans, LA, from March 12-15, where the airport industry meets to network and learn about the latest trends.  ARN offers countless opportunities to gather feedback on customer service experiences from airport executives, commercial property managers, and concessions decision-makers and features four days of informative and interactive sessions.