CSE BLOG

Airport Customer Service Survey Results [INFOGRAPHIC]


Customer Service Experts' Annual Airport Customer Service Survey has arrived!

Each year, CSE surveys attendees of the ARN (Airport Revenue News) conference regarding their thoughts about customer service in US airports.  ARN attendees include people in the know of the airport concessions industry: airport executives from small, medium and large hub airports, airport consultants, and marketing, leasing, customer service, and operations teams of some of the brands you have come to rely on as you travel through US airports (Hudson News, Dunkin' Donuts, InMotion Entertainment, etc.).

Check out the INFOGRAPHIC below to see just how the conference attendees rated airport customer service.

CSE Meets With Airport Concessions Leaders


It's ARN season at CSE.  For CSE and our airport colleagues, this is one of the biggest and best highlights on our calendar. 

The ARN (Airport Revenue News) Conference is in beautiful San Diego, CA this year and serves as the nerve center for the airport community.  It is where airport concessions companies, airport developers, master concessionaires and industry experts (like CSE) meet to advance the business of airports.