3 Common Manager Mistakes…And How to Avoid Them in 2015

As managers lead their teams and projects, they strive for improvement in each aspect of their work.  Specifically, the most effective improvement opportunities likely exist with how managers manage their employees- individually and as a collective team.


5 Holiday Customer Service Tips for Handling the Rush

Here's a post that we shared during the Holiday Season 2 years ago.  While life has changed a bit since 2012 (we are now on version 6 of the iPhone!), the tips for surviving the holiday rush are still relevant.  Check out these 5 tips and add your own if ya got 'em!

What Should You Measure in a Mystery Shop?

Laney’s meeting might have gone like this: