Who’s Teaching Who Here? Thoughts from a Professional Trainer on the Road

“What day is it? Tuesday? Wednesday? Am I in New Jersey or New York? Yesterday I was in New Jersey, so today I must be in New York! That’s it!”  

Airport Customer Service…Is That an Oxymoron?

At CSE, we are working hard to make it a redundant phrase.  Anymore, airports are comparing themselves to the retail, hospitality and entertainment industries…understanding that passengers not only have a choice in where they fly, but are also CONSUMERS with time and money on their hands.