Interesting Thanksgiving Comparisons...

This Thanksgiving season we came across some interesting Thanksgiving facts, courtesy of WHSV.com out of Harrisonburg, VA. And we believed them because, well, Virginia was one of the 13 colonies…so they definitely know a lot about Thanksgiving! As we were browsing through, it was hard to ignore the similarities between Thanksgiving and Customer Service. After all, saying “thanks” is a tenant of great service behavior!

6 Minimum Standards of Customer Experience

I was recently interviewed by a reporter from the Fiscal Times regarding how to improve customer experience. The topic came up as a result of the widely-publicized issues that customers have been facing while attempting to access the on-line health insurance exchanges in compliance with the Federal Government’s Affordable Healthcare Act.