Service Mapping: Your Path to Service Excellence

How do you engage your customers?  How do you know what they experience?  Do your employees operate with a focus on the customer experience, or simply to complete tasks, fill orders and turn transactions? Are your customers delighted EVERY step of the way?

Sales Training: Connecting Marketing with Sales

Have you ever seen an advertisement for a new product, or signed up for a promotion, and then tried to purchase the item or redeem the promotion only to find that the sales people know nothing about which you speak?