Lise D'Andrea
Founder, President & CEO
Lise began her customer service development career with Hilton Hotels, specializing in hospitality and sales training. She then advanced her expertise while working for Xerox Corporation in sales and training. Lise's retail proficiency was solidified while designing curriculum for national training programs for upscale retailer Saks Fifth Avenue. Lise completed graduate level course work at Johns Hopkins University in Organizational Design and Human Resource Development. Bringing full circle her service, training and marketing expertise, Lise launched CSE in 1993. Known for its fun, service-driven and team-based culture, CSE is focused on building value and achieving results with every client program. Passionate about their work, CSE specializes in creating customized programs that empower, motivate and provide service development and customer experience management (CEM) solutions for clients nationwide.
Elected to the MSPA (Mystery Shop Providers Association) Board of Directors in 2006, Lise also served as Chair of the MSPA Programs Committee and was voted Volunteer of the Year in 2005. She currently is a member of the National Restaurant Association, The International Council of Shopping Centers, the National Retail Federation, the Customer Service Management Association and the American Society for Training and Development.
Lise earned her Bachelor's degree in Communications with a minor in Market Research at Temple University. Awarded an athletic scholarship for lacrosse, she was named to the All-College team and won two national championship titles, NCAA and AIAW. She enjoys coaching and playing lacrosse, competing in triathlons, snow skiing and golf. Lise currently resides in Annapolis, Maryland with her daughter.