Our Experts
Lise D'Andrea, President & CEO
Leadership. Experience. Success.
Lise is considered an industry expert, with over 15 years of consulting experience creating comprehensive and individualized customer service improvement programs. CSE's success has stemmed from Lise's winning philosophy, which she applies not only to her clients but to her team of service professionals.
A graduate of Temple University, Lise studied Marketing and Communications and was a two-time NCAA Champion in Women's Lacrosse. Lise's expertise was then founded working in management roles for several top corporations with renowned service cultures and standards, including Xerox Corporation, Hilton Hotels and Saks Fifth Avenue. She completed Graduate course work at the Johns Hopkins University in Organizational Development and Training. From managing employee development programs to designing and implementing nationwide customer service training initiatives, Lise honed her skills and expertise in numerous capacities and launched CSE in 1993 (view Company History).
Lise has been quoted and appeared in numerous national publications and television shows, including Inside Edition and The Wall Street Journal. Lise is certified in Customer Experience Management (CEM) Strategy and Design. She's an active industry and community leader, a graduate of Leadership Anne Arundel 2004, is a Board member for the Mystery Shop Providers Association (MSPA) and is a member of The American Society for Training & Development (ASTD). She was recognized as "Volunteer of the Year" by MSPA North America in 2005 and was the recipient of the YWCA "TWIN" Award, a Tribute to Women and Industry in Anne Arundel County.
When she's not running the show at CSE, Lise enjoys spending time with her daughter and is involved in a variety of sports. She is on the Board of the Annapolis Triathlon Club, swims for the Navy Masters team, plays lacrosse for Annaplax Lacrosse Club and enjoys coaching girls lacrosse for Maryland United Lacrosse Club. Lise cites Employing Generation Why by Eric Chester and Good to Great by Jim Collins as two of her favorite customer service reads.
Contact Lise at 410-897-8444 ext.12 or Lise@CustomerServiceExperts.com